Comments on: How to Handle Difficult Client Situations

By: Amy

Amy — Wed, 02 Nov 2011 15:58:35 +0000

Great article with real world examples. I am planning to use some of these scenarios for a PM I am interviewing later today. Thanks!

By: Shannon

Shannon — Tue, 11 Oct 2011 12:38:06 +0000

@moe – I’m glad you enjoyed the article! I would recommend showing them the original contract and telling them that the things they are requesting are outside of that. You can extend the contract to keep working with them, but the original payment due dates still stand, and additional payments will be added to compensate for the additional work. Good luck with it!

By: moe

moe — Tue, 04 Oct 2011 12:14:55 +0000

Hey Shannon, Great article, i am kind of facing problems with my client, they are asking me to continue working on the project out of the promised date where i completed the project, and they want to do changes.. but my contract finishes end of September, should i just completely shut them down? because they are saying its not final due to their third party wanting to change things, although the work is finalized as per the requested items for the terms and agreement. they still did not pay me, although the contract states that they should on the 30th. Appreciate your response

By: Shannon

Shannon — Thu, 21 Jul 2011 13:25:43 +0000

@Yan – I would never settle for someone saying they will send business your way in the future in exchange for not paying now, they’re probably just looking for a freebie. If the extra work isn’t in the contract, stick to your guns and bill for it. You always have to remember that you’re running a business and businesses need to make money to stay running. It’s not about emotions, it’s about business. Hope that helps!

By: Yan

Yan — Thu, 14 Jul 2011 19:42:17 +0000

I am looking for some advice on a situation like point #1. I have a client who keeps adding things insisting they were implicit in the original contract. I know they were not as I am the one in the industry. I don’t want to do the extra work for free. (ITS A LOT OF EXTRA WORK). She keeps telling me that “IF i do well, she will send lots more business my way.” I feel like its basically manipulation. SHe has paid 50% up front, I have put in all the time and then some, and she still wants more. Other clients in the past have been understanding when I say “its not in the contract”. Do I have to give her back the 50%, or is there another solution? GRRR!!!!

By: Vijay

Vijay — Tue, 12 Apr 2011 11:37:00 +0000

its very useful for me thanks a lot

By: Shannon

Shannon — Tue, 08 Mar 2011 14:32:43 +0000

Richard – Glad you enjoyed the article! I would wait to get their signature in a contract. If they can’t give you that, chances are they won’t be cooperative about paying in the end. Good clients are understanding and open to contracts, always use them! Good luck with it.

By: Richard

Richard — Mon, 07 Mar 2011 10:09:25 +0000

Nice tips; I have this client who is very uncooperative. They incessantly want the work done but have failed to sign up the dotted line. I am having trouble giving them my stuff since I fear for my payment yet I need them for my business. Please advise

By: Ramesh Vishwakarma

Ramesh Vishwakarma — Fri, 18 Feb 2011 05:02:06 +0000

Really great post… this will help me to workout in my working style.

By: Thomas Craig

Thomas Craig — Tue, 30 Nov 2010 22:12:35 +0000

Great tips, I am currently in a situation where I need to break a client relation as they just constantly one things without any real vision, just two hard on the head and not worth the trouble.