A 6-Step General Process for Producing a Website

A 6-Step General Process for Making a Website

When it comes to building a website, it helps to have a process to follow, especially if you are just getting started as a web designer. Good guidelines can help you work better by keeping forgetfulness to a minimum.

Every designer or company will develop unique components to their web design process over time, but the basics remain the same: learn, plan, design, code, launch and maintain.

In this article, I will share my process for designing a website.

A 6-Step General Process for Making a Website

Before we get into it, let me first share two parallel processes that should be taking place throughout your design process.

The first thing you should be doing continuously is seeking feedback. You’ll save yourself a lot of wasted time and effort by getting feedback at regular intervals.

The second thing you should do continuously is testing. Test the heck out of everything as you go to avoid mega-headaches down the road.

With that said, let’s get started!

1. Learn

What do you think is the most important step of the web design process? Planning? Designing? Coding?

Guess again.

It shouldn’t surprise you that learning — discovering and understanding what you need to build in the first place — is the most important part of the entire website design process.

Why? It’s simple, really. The more you know about what you need to accomplish, the better your chances will be of creating a successful website.

Think of it like this: If you are an archer, don’t you need to know where to aim your arrow? That’s what the target is for. The little red dot in the middle is the bullseye. Since it’s smaller, it’s harder to hit, but even if you aim for it and miss, you’re sure to get closer than if you aimed your arrow up into the air and hoped for a random direct hit.


So how can you score a bullseye as a web designer? Before you go any further, you need to define what hitting the bullseye in your project means.

As a web designer, hitting the bullseye is giving your clients what they want — it’s what they are paying you for.

What clients want varies widely on a case-by-case basis. Since you aren’t a mind reader (no, you’re not), you need to proactively find out what they want.

In some cases, they may not even know what they want, and in other cases, they may have a hard time verbalizing what they have envisioned because they don’t know industry terms and concepts like CSS, Ajax, or relational databases.

The Creative Brief

Fortunately, there’s a tool web designers can use to easily gather this information. It’s called a creative brief. A creative brief is basically a series of questions that you ask your clients so that you can understand the scope and goals of a project.

You can ask these questions during a face-to-face meeting or a phone call — or you can simply make a web form available on your website that handles the answers of your clients.

You should obtain this information in the way you and your clients are most comfortable with — but whatever you do, don’t skip the creative brief because it will become the lifeblood of your project.

What kind of questions should you ask in your creative brief? At the minimum, find out:

I also like asking clients what websites they like and don’t like to give me a visual idea of where I should be heading and what I should avoid.

You might also want to find out if they need an online store, if they already have a logo (if not, you can make one for them), who will be responsible for maintaining the site once it goes live, and so forth.

You might have unique questions that you will want to include; use them and don’t be afraid to tailor your questions on a per-project basis.

2. Plan

Once you’ve learned what you need to build, it’s time to start planning how you are going to make it happen. Before you can start designing a website, you need to know exactly what, and how, to design it in the first place — and it all starts with creating a design strategy.

Your design strategy for each website you make should be handcrafted to fit the client’s vision (if you are designing a site for yourself, then you would qualify as the client).

So what factors will shape your design strategy? The creative brief will act as the foundation of your plan by providing you with some basic information, such as what your timeframes are and who the target audience of the website is.

It’s especially important to know your audience because it will affect where and how the site gets viewed. For example, will you also need to create a mobile version or an iPad-specific version that works with touch?

Research and Note-Taking

Whatever gaps are left in the overall strategic picture will need to be filled by doing some research of your own. Now is the time to visit competing websites and see what types of designs are already out there in the target market so you will know how to differentiate your own design.

See who comes up first in a Google search and try to find out why. Within 10 minutes, you should be able to start piecing together the beginnings of your design plan.

While you are researching, you’ll also start brainstorming about what colors to use, where to place the call(s)-to-action, what kind of fonts you should use and other similar details.

At this point, you should also be taking notes, snapping screenshots and starting a mood board.

Sketching and Mock-Up

Next, it’s time to create a mock-up and start letting your ideas take on more of a tangible state. I like to start by sketching out my ideas on a regular old piece of paper, as do many other web designers.

Other people prefer to use a wireframing tool like OmniGraffle. During this phase, not only will you want to start thinking seriously about the layout of the site, but also the structure of your site and how the navigation will shape up.

This is your chance to see what works best and a good place to experiment with different ideas before actually hitting Photoshop or Illustrator to create something more concrete.

Pick Your Tools

This part of the process is also the perfect opportunity to assess which tools you will need to use. You absolutely should not fall into a pattern of using a predetermined set of tools for each site you create. It’s a potentially hazardous practice for everyone involved, including the site’s end users and the client (not to mention how monotonous your portfolio would look).

Put some real thought into what content management system would work the best considering the site’s goals, whether or not including Flash at all is a good idea, and so on.

3. Design

Now I know there are many web designers out there who like to skip directly to the design stage without giving a second thought to learning or planning, but design is more than just the act of creating. You want to actually create something good and useful and you just can’t do that without first doing some preliminary work before starting to design.

If you’ve already done the legwork of learning and planning, it makes the actual designing much easier. When you don’t have to worry about the little details, it really opens up a whole new level of effectiveness and productivity because you can focus on more important things.

Once you are ready to start designing, keep in mind that you need to design more than just a home page. You’ll need a design for the sub-pages of your site as well. It can sometimes be easy to design a home page concept, slice it up and start coding only to get to sub-pages and have no direction. You may also need to design a mobile or iPad version of your site as well.

The design phase itself is straightforward. Just open up Photoshop (or your graphics creation tool of choice) and start bringing your mock-up to life. Sweat the details. Make it pixel perfect. Even if you feel like the project you are working on is more boring that staring at a wall for 24 hours straight, put your all into it. Your client will notice and you’ll be proud of the work you did.

You’ll have to decide at this point whether you want to use real content in your design or some dummy text (e.g. Lorem Ipsum). There are plenty of fans in either camp, but I personally prefer to use real copy and photos if they are available to make it as close to reality as possible.

During the design phase, it is incredibly important to seek feedback often to make sure all specified requirements have been met. If the client wants to make changes, now is the time to do it before the design is sliced and coded, making it ten times more difficult to make what would be a simple change if you were to do it during the design phase.

4. Code

Once you have a killer design, you’ll need to turn it into a real, live website. A safe bet, no matter what content management system you are going to be working with, is to start with a generic HTML and CSS template.

Start with a Base Template

If you’re like me, you’ve already got a set of starter HTML and CSS files ready to go that are already linked to each other and already contain some basic starter code (such as a CSS reset).

If you’re not like me and don’t have these generic files at the ready, go ahead and create some that you can reuse at this stage in the future.

Before you go any further, it’s a good idea to go ahead and add in your title, descriptions and meta tags, or at least make a note of what they should be if you are going to be using a content management system later on.

Lay Out the Main Sections and Content

Begin carving up your HTML/CSS by inserting the major sections (your main <div>s) for your header, footer and content area.

Next, begin adding your text and image content. The goal is to keep your markup as semantic as possible so that each element is meaningful.

Avoid divitis — the act of utilizing too many divs. For example, you don’t need a div just to contain the logo. Try using an <h1> or a <p> instead — it can be styled exactly the same way (e.g. making them into a block elements using the display CSS property).

Validate and Test

Don’t forget to make sure your code validates by using the validation tool provided by the W3C (but also understand that validation tools have shortcomings).

You’ll also need to do some browser testing to make sure the site looks and acts as intended and provides a uniform brand experience no matter how a user accesses it. You can use a tool like Browsershots if you have limited access to different types of computers.

Use Firebug and YSlow to debug your site and make sure your work is running at an optimal speed.

One last thing: don’t forget to implement Google Analytics or your favorite analytics alternative so you won’t miss out on tracking the stats during the big launch.

5. Launch

When you’ve finally perfected the site, it’s time to release it to the public. Launching can mean different things to different people, mostly because there are various content management systems and development circumstances out there.

For instance, if you are redesigning a site that uses a content management system or publishing platform, your launch may be as simple as applying a new theme.

If you are designing a brand new site in a sandbox or local development environment, then "going live" means FTP’ing your files to the production server.

6. Maintain

During your planning phase, you should have determined who will be in charge of site maintenance. If a client is unable to maintain the site, you may want to suggest that they hire you on a regular or as-needed basis to manage and perform maintenance tasks.

During the hand-off/closeout of the project, it might also help to provide some guidelines and basic training to your client to make sure they understand how to properly maintain the site.

Related Content

About the Author

Chris McConnell co-founded the Brandeluxe network of sites, which includes Freelance Review, Design News Source and Daily Design Advice. Be sure to follow @Brandeluxe and @DesignNewsSrc on Twitter.

This was published on Aug 2, 2010


Thomas Craig Aug 02 2010

Nice post Chris, I’d add in QA as well to your process likely before launch.

Ibrahim Cheurfa Aug 02 2010

I’d like to add the seventh step, and it’s “Promotion”. Without “Promotion” no website will get high traffic, for example if a website’s design is unique, submitting the site to different CSS galleries may send new visitors everyday to it. Another way to promote your website, is to write high quality guest posts, to the leading blogs in your niche.
There is lots of ways to promote a website (Advertising, Social Media..), but I just wanted to make the point about “Promotion” :-)

But the article is still Great!!

Pokepoke Aug 02 2010

Validate and test should be a seperate step. If you neglect this step, you WILL have problems later on.

Castle Aug 02 2010

@Ibrahim I think you misunderstood the article. The title is “A 6-Step General Process for Producing a Website”. There is
nothing to do with E-marketing. Just don’t mix the things.

Jordan Walker Aug 02 2010

Well said, those are excellent steps to develop a website.

Eleanor Holmes Aug 02 2010

I know you mentioned “test” at the beginning, but I’m going to bang the User Centred Design drum a little and say it isn’t all about just testing on different browers, but considering the audience who have to use this and involving them.

Learn, plan, design…even maintenance are crucial phases to be suggesting to your client to get the users in to interact with the design and make the most of it. You want your designs to kick ass, not just to plug a sales gap.

Ed at Kliky Aug 02 2010

If you’ve got an decent enough contract/agreement, then you can change the last one to monitor, test, improve. Maintain sounds so static (but it is one word so that works for the graphic).

Habieb Aug 02 2010

Good advice for anyone who wants to start a website

Ted Thompson Aug 02 2010

Nice article, helpful to someone new to the business. Thanks for sharing!

sixten Aug 02 2010

Sorry to say, but this is the way development was done in the 80’s and 90’s.
Its called “The waterfall model”, and it sucks.

Today all developers SHOULD know that short (like a day) iterations is the way to go.
All people should be involved from start to finish, including product owner, developers, and testers.
Each iteration brings the product forward just a tiny bit.

A product owner unwilling to do this WILL suffer.

David Wheatley Aug 02 2010

Nice article chris. It sums up the basic steps of the design process.

esranull Aug 02 2010

nice article thanks a lot

Matt Davison Aug 02 2010

Indeed this article is very useful. But I think there must be something else ( besides this steps). You’re a smart guy :P

Michale Aug 02 2010

@sixten Your model is only as good as the weak link (client, developer, designer, product owner, testers, etc). The thing you should consider when building a website is Time, Cost, and Scope. The client (generally) wants things done as quick as possible, as cheap as possible, and they want everything. As a product owner, I need a process that everyone can understand and follow clearly, so that the client, designers, developers and all parties involved have crystal clear expectations. So, in order to give everyone clear expectations, it needs to be stated up front. This is what Chris is expressing. Understand the clients needs, and respond to them with a creative brief. This sets their expectations with regards time cost or scope. Next, create your development plan accordingly. Design and development. Front end Devs can’t do work if they have nothing to work from. So design first, and do testing on those various designs. Next, develop. Scrum and Agile work…but in my experience, they only work for a portion of the project under certain conditions. If the whole team (and I’m talking client, all the way through the whole), is not on board with any process, it WILL NOT work.

benny Aug 02 2010

good article, id also mention creating a site map on paper in the planning stage.

Plus something about setting a contract in place clearly explaining what will be done, otherwise you will have no recourse for the dreaded feature creep that nearly always occurs :(

Aimee Aug 02 2010

Another important step is developing a key word strategy as part of the search engine optimization process. It is a waste of all that planning and design if the search engines cannot index the site and your potential viewers/customers can’t find you.

Liam James Aug 03 2010

Everyone hates the iterative process, but as Sixten says, it’s the way that most clients need to operate. If you aren’t prepared to work that way, then you will struggle to work successfully with small/medium businesses.

This article is useful in that it emphasises the need for a structured approach, but in reality readers should be aware that it’s not really fast or flexible enough for the modern client.

You are missing QA. We put that into it’s own step, as to communicate the importance of testing and usability testing to our clients.

Freddy Rodriguez Aug 03 2010

I appreciate this article. Just reassures me that we’re doing things the right way.

This process is an excellent starting point for anyone. Clearly, everyone will want to customise certain elements to their needs and streamline certain areas but no matter what you think it’s important to follow a structure, particularly with large projects!

Dayday Aug 03 2010

Redesigning my site need some clarity since I never put anything on paper. I need to stop the freestyle mentality and establish order. Great article thanks!

Belinda Lindhardt Aug 04 2010

I am so glad you focused on planning before design. So many people skip this step and often run into problems later on.

Many people get overwhelmed and struggle with this step also. Sitting down and doing with should be part of every designer / developers process. Been doing sites for over 15years poor planning always leads to headaches for everyone involved.

Article is excellent but i just want to add one testing part before the “Launch” phase. If there is any bugs in codding then repeat process from the planing phase.

Christopher Aug 04 2010

Great article. I liked it very much. It contains a lot of information written in a comprehensive way.

If only things went that smoothly! Flexibility is the key in any business relationship

Eko Setiawan Aug 04 2010

Great post, I think I can apply it in the wordpress theme creation process.

Crusher Aug 04 2010

It’s definitely right cause myself is also a webmaster and all the steps what you said is necessary.

Nathan Victor Aug 05 2010

The defined steps help me because, as a budding designer, I jump ahead in my planning process which can become a roadblock.

thebrisbaneline Aug 10 2010

all good but you’ve missed sign off and the inevitable amends…, then code and so on…

Mansi Aug 14 2010

Getting the client to communicate their requirements and expectations is by far the hardest part of starting the process. As you mention its crucial to be on the same page as the client, if not you will end up doing endless mock ups and get frustrated and either the client fires you or you fire the client.

sinaYstudio Aug 24 2010

Interesting article. I subscribed to your posts. I will follow the new materials. Thanks to the author.

bryanrinaldo Sep 12 2010

very nice article, useful for beginners like me.

stone crusher Mar 02 2011

thanks for your sharing ,i Like it

saranya Jul 14 2011


Its nice to get the basic ideas.


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